Josh and Ian, start their own business in August. They had a wonderful idea; they created the Media Mat to help parents in a pinch. Knowing the day-to-day challenges of raising kids, they wanted to ease some of the stress parenting brings to the table.
Josh found our company information on LinkedIn, so they contacted us on August 26th, 2021. After a short introduction, we learned that Josh wanted to customized a silicone mat for baby eating.
We start a chat group on Skype, mostly our communications are on Skype. There was a episode at the beginning, they contacted my colleague Jesse as well, and a little confused that we are in tow companies: Tikon mold and Sunsmile. My leader Jesse explained that Sunsmile is for production, Tikon mold is for mold building and engineering team. To solved this confusion, we signed the NDA file smoothly.
To start the project with the product hand drawing file which was sent by Ian on August 27th. The hand drawing showed the specifications, structure, and appearance. To moved forward the progress, our designer finished the product 3D drawing according to the hand drawing file in 3 days.
After reviewed, we revised the drawing servarl times according to their feedback. And finally, they confirmed the final design, and decided to make a 3D sample first. We sent out the 3D samples and after we got the confirmation of the 3D printed sample. We began to start the mold design, and built the mold at the soonest.
We produced the first sample according to the Pantone code that Josh offered. And we discussed the package, warning sticker and bar-code sticker to prepare the final export.
After-sales services – we kept a close eye to customer’s sales, in order to offer the solution or suggestion in time. To work with us, we believe you will be satisfied with our Services and Products.